Premium |
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Admin |
This role enables you to manage users, add forms, delete audits. Basically manage the application |
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Auditor |
An auditor is the person who performs the quality audit on a given audit form, he can also view reports and analysis |
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Centre Analyst |
This role is purely for MIS to view and work on reports generate through the audits performed on the application |
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Quality Audits |
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Audit Process Ability for a QA to perform audits including viewing, editing, and reports |
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View Audits Ability for the agents to view audits in the application |
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Edit Audit Ability for an auditor to edit a completed audited |
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Attachments Ability to attach calls, documents in the application to aid in seamless monitoring process |
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Download Ability to download the attachments at a later point |
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Scoreing & Audit Forms |
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Custom Forms & Scoring Gives the ability to make forms and assign scoring from the 8 methods that are avaialable in the application |
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Failure Reasons Ability to assign failure reasons to parameters for negative marking |
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Multiple Failure reaons & Selection Abiluty to have 2 level failure reasons along with multiple selection |
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Weightages Ability to assign weightages to parameters including zero weights |
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Reverse Marking Ability to have reverse response types. e.g. Yes being negative and No being positive |
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Numeric Value Input Ability to have text input of numbers in audit forms |
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Workflows |
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Agent Workflow Ability for the agent to either accept or reject an audit which is then resolved by senior auditors |
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Auditor Workflow Ability for the auditor to accept or reject a re-audit done for his previous transaction Also has the ability to perform audits for transactions assigned to him |
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Reaudit workflow Automatic sampling of transactions based on previous days audits and auto assign to re-auditors based on allocated % distribution |
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Revaluation Workflow Agent or Auditor can request a transaction for re-evaluation including reports |
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Calibration Workflow Ability to automatically assign audits for calibration after configuration including reports |
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Feedback Workflow Ability to track the timeliness and effectiveness of the feedback to an agent along with reports |
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Transactions & Sampling |
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Single Transaction Ability to add single transaction by admin or auditors |
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Bulk Transaction Ability to upload excel file for bulk transactions |
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Audit Planner Ability of plan current months audit based on different criterions that can be configured |
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Auto Allocation Automatic allocation of transactions based on the percentage distribution as per transaction type |
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Auto Unallocation Automatic unallocation of audits after a specified time period of inactivity |
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Automatic Upload of transactions Facility to read an excel template from a remote folder and upload the same at specified time intervals |
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Automatic Sampling Ability to perform sampling of transactions based on defined business rules which are configurable |
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Automatic Connection Connecting to different call loggers to fetch transactions for audit |
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Emailing & Reporting |
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Welcome Email Send welcome emails to users when they are first added |
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Automatic Mailing Reports Send different reports to different email IDs automatically |
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Dashboard Dashboards for agents, auditors and admins |
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Reports A set of cool reports to know what is happening to your process |
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Custom Reports If you are used to your own reports we can get them made for you |
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Configuration Section |
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Admin Can create new uers, upload transactions, create forms |
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User Management Ability for the admin to add or change users and their roles ALso the ability to have sub-roles defined based on scenario |
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Password Management Complete access to all users to reset password. |
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