What do you get?
Feedback Mechanism
Real-time feedback to agents, auditors and stakeholders via emails
Compliance Check
It is of utmost importance for any service company to protect its customers, agents as well as its own organization. You can do all this including compliance tracking, adherence and breaches.
Customer Insights
insights through multiple drill downs and analytics. Understand why your customers are calling you?
Outsourcer Performance
Understand how each partner or vendors are performing using our proprietary multiple level multiple owner scoring methodology
Customer Loyalty
Understand drivers for customer loyalty through surveys as well as Spade deep dive analytics. We have a comprehensive set of reports that can be used to derive the loyalty of your customers.
Analytics and Deep Dive
Perform deep dive analysis, find the root cause, identify the most common pit-falls, and make training need analysis. Also with Spade analytics there will be no questions unanswered.
